EU-origin
moin.ai
moin.ai GmbH · Hamburg, DE · Founded 2020
Limited riskEU dataEUR pricingAPI
Hamburg-based conversational AI for DACH customer service. Deploys chatbots across website, WhatsApp, and Instagram — trained on service-specific German NLP that handles regional phrasing variation. No-code designer; live agent handoff built in. If a third of your inbound volume is questions your FAQ already answers, that's the first case Moin.ai is built to absorb.
Company background
Legal entity
moin.ai GmbH
HQ
Hamburg, DE
Founded
2020
Employees
11-50
Funding stage
seed
Associations
Seed investors undisclosed
Website
Data & privacy
Data residency
EU only✓ Prudos-verified
EU data confirmed
Yes✓ Prudos-verified
Sub-processor list
EU representative
Not confirmed
Certifications
ISO 27001
—
SOC 2
—
Other
GDPR compliant; EU-only data; ISO 27001 in progress
AI Act posture
Risk classification
Limited riskself-declared
Article 50 posture
compliantself-declared
GPAI dependency
Own models
Classification note
AI chatbot platform for German-speaking markets; Article 50 for bot interactions
EU AI Act Readiness Badge
—
Product & market
Pricing model
per-seat, flat
Pricing page
Free tier
No
EUR pricing
Yesself-declared
API
Available
Languages
en, de
Markets with customers
DE, AT, CHself-declared
EU-vs-EU · alternatives in this category
| moin.ai | Dixa | Cognigy | LiveChat | |
|---|---|---|---|---|
| AI Act risk | Limited riskself-declared | Limited riskself-declared | Limited riskself-declared | Limited riskself-declared |
| Data residency | EU only✓ verified | EU + US fallbackself-declared | EU + US fallbackself-declared | EU + US fallbackself-declared |
| EUR pricing | Yesself-declared | Yesself-declared | Yesself-declared | Yesself-declared |
| ISO 27001 | — | Yesself-declared | Yesself-declared | Yesself-declared |
| Free tier | — | — | — | Yes |
EU-vs-US · international context
| moin.ai | Zendesk | Intercom | |
|---|---|---|---|
| Incorporated | DE | United States | United States |
| Data residency | EU only✓ verified | US-primary, EU region available | US-primary |
| AI Act posture | Limited riskself-declared | Not classified | Not classified |
| EUR pricing | Yesself-declared | USD-primary | USD-primary |
| Schrems-II risk | Minimal — EU only (confirmed) | Data flows to US — risk applies | Data flows to US — risk applies |
EU-origin data from Prudos listings. US tool characteristics reflect publicly available information and are indicative.