EU-origin
Cognigy
Cognigy GmbH · Düsseldorf, DE · Founded 2016
Limited riskISO 27001EUR pricingAPI
Düsseldorf-based enterprise conversational AI for contact centers. Cognigy.AI runs voice and chat automation at Lufthansa and Bosch scale — tens of thousands of sessions resolved before reaching a human. Separate analytics layer tracks containment rates per flow. Deployable on-premise or private cloud. Gartner Magic Quadrant Leader, 2024.
Company background
Legal entity
Cognigy GmbH
HQ
Düsseldorf, DE
Founded
2016
Employees
201-500
Funding stage
series-b-plus
Associations
Deutsche Telekom Capital Partners; DTCP; Insight Partners; DN Capital; Salesforce Ventures
Website
Data & privacy
Data residency
EU + US fallbackself-declared
EU data confirmed
No
Sub-processor list
EU representative
Not confirmed
Certifications
ISO 27001
Yesself-declared
SOC 2
Yes
Other
ISO 27001, SOC 2
AI Act posture
Risk classification
Limited riskself-declared
Article 50 posture
compliantself-declared
GPAI dependency
Own models (Cognigy LLM) + optional GPT
Classification note
Conversational AI for customer service; Article 50 compliance active for chatbot/voice interactions with EU natural persons; high-volume AI interaction
EU AI Act Readiness Badge
—
Product & market
Pricing model
custom
Free tier
No
EUR pricing
Yesself-declared
API
Available
API documentation
Languages
en, de, + 100+ for agents
Markets with customers
DE, UK, EU, USself-declared
EU-vs-EU · alternatives in this category
| Cognigy | Dixa | LiveChat | moin.ai | |
|---|---|---|---|---|
| AI Act risk | Limited riskself-declared | Limited riskself-declared | Limited riskself-declared | Limited riskself-declared |
| Data residency | EU + US fallbackself-declared | EU + US fallbackself-declared | EU + US fallbackself-declared | EU only✓ verified |
| EUR pricing | Yesself-declared | Yesself-declared | Yesself-declared | Yesself-declared |
| ISO 27001 | Yesself-declared | Yesself-declared | Yesself-declared | — |
| Free tier | — | — | Yes | — |
EU-vs-US · international context
| Cognigy | Zendesk | Intercom | |
|---|---|---|---|
| Incorporated | DE | United States | United States |
| Data residency | EU + US fallbackself-declared | US-primary, EU region available | US-primary |
| AI Act posture | Limited riskself-declared | Not classified | Not classified |
| EUR pricing | Yesself-declared | USD-primary | USD-primary |
| Schrems-II risk | Moderate — fallback to US possible | Data flows to US — risk applies | Data flows to US — risk applies |
EU-origin data from Prudos listings. US tool characteristics reflect publicly available information and are indicative.