EU-origin
Dixa
Dixa ApS · Copenhagen, DK · Founded 2015
Limited riskISO 27001EUR pricingAPI
Copenhagen-based customer service platform. Voice, email, chat, and social in one agent workspace — no switching between a phone system, a ticketing tool, and a CRM. If your team toggles four tools to answer one customer, that's where response quality erodes. Acquired Miuros and Solvemate to add AI analytics and chatbot automation to the core.
Company background
Legal entity
Dixa ApS
HQ
Copenhagen, DK
Founded
2015
Employees
51-200
Funding stage
series-b-plus
Associations
Notion Capital; Project A; General Atlantic
Website
Data & privacy
Data residency
EU + US fallbackself-declared
EU data confirmed
No
Sub-processor list
EU representative
Not confirmed
Certifications
ISO 27001
Yesself-declared
SOC 2
Yes
Other
ISO 27001, SOC 2
AI Act posture
Risk classification
Limited riskself-declared
Article 50 posture
compliantself-declared
GPAI dependency
Own models + GPT
Classification note
AI customer service platform; Article 50 for automated interactions with EU customers
EU AI Act Readiness Badge
—
Product & market
Pricing model
per-seat, custom
Free tier
No
EUR pricing
Yesself-declared
API
Available
API documentation
Languages
en, da, + others
Markets with customers
DK, SE, NO, UK, DEself-declared
EU-vs-EU · alternatives in this category
| Dixa | Cognigy | LiveChat | moin.ai | |
|---|---|---|---|---|
| AI Act risk | Limited riskself-declared | Limited riskself-declared | Limited riskself-declared | Limited riskself-declared |
| Data residency | EU + US fallbackself-declared | EU + US fallbackself-declared | EU + US fallbackself-declared | EU only✓ verified |
| EUR pricing | Yesself-declared | Yesself-declared | Yesself-declared | Yesself-declared |
| ISO 27001 | Yesself-declared | Yesself-declared | Yesself-declared | — |
| Free tier | — | — | Yes | — |
EU-vs-US · international context
| Dixa | Zendesk | Intercom | |
|---|---|---|---|
| Incorporated | DK | United States | United States |
| Data residency | EU + US fallbackself-declared | US-primary, EU region available | US-primary |
| AI Act posture | Limited riskself-declared | Not classified | Not classified |
| EUR pricing | Yesself-declared | USD-primary | USD-primary |
| Schrems-II risk | Moderate — fallback to US possible | Data flows to US — risk applies | Data flows to US — risk applies |
EU-origin data from Prudos listings. US tool characteristics reflect publicly available information and are indicative.