EU-origin
LiveChat
Text S.A. (LVCR on Warsaw Stock Exchange) · Wroclaw, PL · Founded 2002
Limited riskISO 27001EUR pricingFree tierAPI
Wrocław-based customer communication group, listed on the Warsaw Stock Exchange. LiveChat widget runs on 37,000+ websites; the broader Text portfolio covers ChatBot, HelpDesk, and KnowledgeBase. Bootstrapped to IPO; profitable since 2014 and a consistent dividend payer — a product business that funds growth from revenue.
Company background
Legal entity
Text S.A. (LVCR on Warsaw Stock Exchange)
HQ
Wroclaw, PL
Founded
2002
Employees
201-500
Funding stage
profitable
Associations
Publicly listed on Warsaw Stock Exchange (WSE: LVC); no VC investors
Website
Data & privacy
Data residency
EU + US fallbackself-declared
EU data confirmed
No
Sub-processor list
EU representative
Not confirmed
Certifications
ISO 27001
Yesself-declared
SOC 2
Yes
Other
ISO 27001, SOC 2
AI Act posture
Risk classification
Limited riskself-declared
Article 50 posture
compliantself-declared
GPAI dependency
Own models + GPT (ChatBot product)
Classification note
Live chat + AI support; Article 50 transparency needed for AI bot interactions with EU users
EU AI Act Readiness Badge
—
Product & market
Pricing model
per-seat
Pricing page
Free tier
Yes
EUR pricing
Yesself-declared
API
Available
API documentation
Languages
en, de, fr, es, pt, + others
Markets with customers
PL, EU broadly, USself-declared
EU-vs-EU · alternatives in this category
| LiveChat | Dixa | Cognigy | moin.ai | |
|---|---|---|---|---|
| AI Act risk | Limited riskself-declared | Limited riskself-declared | Limited riskself-declared | Limited riskself-declared |
| Data residency | EU + US fallbackself-declared | EU + US fallbackself-declared | EU + US fallbackself-declared | EU only✓ verified |
| EUR pricing | Yesself-declared | Yesself-declared | Yesself-declared | Yesself-declared |
| ISO 27001 | Yesself-declared | Yesself-declared | Yesself-declared | — |
| Free tier | Yes | — | — | — |
EU-vs-US · international context
| LiveChat | Zendesk | Intercom | |
|---|---|---|---|
| Incorporated | PL | United States | United States |
| Data residency | EU + US fallbackself-declared | US-primary, EU region available | US-primary |
| AI Act posture | Limited riskself-declared | Not classified | Not classified |
| EUR pricing | Yesself-declared | USD-primary | USD-primary |
| Schrems-II risk | Moderate — fallback to US possible | Data flows to US — risk applies | Data flows to US — risk applies |
EU-origin data from Prudos listings. US tool characteristics reflect publicly available information and are indicative.